dualchat_privacy_policy

Last Updated: [Oct 19, 2025]
POCKETECH LIMITED (“Dual Chat,” “we,” “us,” or “our”) operates the Dual Chat mobile application (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service. By using the Service, you agree to the terms outlined in this policy. If you have any questions about this Privacy Policy, please contact us at [email protected].

• Service: The Dual Chat mobile application operated by POCKETECH LIMITED.
• Personal Data: Information that can identify a living individual, either directly or indirectly.
• Usage Data: Data collected automatically, such as app usage duration or device information.
• Cookies: Small files stored on your device to enhance functionality.
• Data Controller: The entity determining how and why personal data is processed. For this policy, we are the Data Controller.
• Data Processor: A third party that processes data on behalf of the Data Controller.
• Data Subject (or User): Any individual using our Service and whose data is processed.

We do not collect or store any personal data you enter into the app, such as photos, videos, or other files.

We may collect anonymized usage data, such as:

• App performance metrics (e.g., crash reports).
• Device information (e.g., model, operating system).
• Usage patterns (e.g., frequency of use).
• This data is used solely to improve the Service and is not linked to your identity.

Dual Chat is a utility application that allows you to create a separate, isolated environment on your device to run a second instance of messaging applications.

Local Data Processing & Isolation: All data associated with the messaging applications used within Dual Chat (including but not limited to login credentials, chat conversations, contact lists, and shared media files) is processed and stored locally and exclusively within the isolated environment provided by our Service on your device. This data is not transmitted to our servers or to any third parties.

Purpose of System Permissions: The system permissions (such as Storage, Contacts, Microphone, Camera) requested by the Dual Chat app are solely used to enable the core functionalities of the messaging applications within this isolated environment. For example, these permissions allow the messaging app to send photos, access your contacts for messaging, or make voice calls. We do not use these permissions to collect, access, or process your data for our own purposes.

We use your data for the following purposes:

• To provide and maintain the Service.
• To improve the functionality and performance of the app.
• To comply with legal obligations.

We do not sell, trade, or share your data with third parties for marketing purposes.

Local Storage: All data processed by the app is stored locally on your device. We do not store your data on our servers.

iCloud Sync (Optional): If you enable iCloud sync, your data will be stored in your personal iCloud Drive. This feature is optional, and you can disable it at any time through your device settings.

Security Measures: We implement industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your data only for as long as necessary to provide the Service or comply with legal obligations.

We may engage third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

If you purchase a subscription or in-app product, payment processing is handled by Apple In-App Payments. We do not store or collect your payment details. For more information, review Apple’s Privacy Policy: https://www.apple.com/legal/privacy/.

Our Service is not intended for users under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us immediately.

We may update this Privacy Policy periodically. If we make significant changes, we will notify you through the Service or via email. The “Last Updated” date at the top of this policy will reflect the latest version.

While we strive to provide a reliable Service, no software is entirely free from defects. You acknowledge that:

• The app uses database technologies that may occasionally fail or result in data loss.
• You are responsible for regularly backing up your data.
• The Service is provided “as-is,” and we are not liable for damages arising from its use.

If you have questions about this Privacy Policy or your data, please contact us at: Email: [email protected].